Unifi...where art thou?

I received a called from TMnet on 23 October 2010 to convert my Streamyx account to Unifi. Ok, just to refresh everyone's mind, 23 October falls on Saturday and they called me at 6.30 p.m. Hahaha I was shocked when they told me they are from TMnet, coz I didn't even know that they do marketing on Saturday. Maybe sudah efficient sekarang...hehehe.. At that time I was packing my bag coz I have 1 week conference to attend. To cut the story short, they make an appointment to come at about 8p.m for me to fill up a form and for them to explain to me. Everything is settled within half an hour.

Fast forward to 1 month and 5 days letter, I am still using my Streamyx account and I didn't get the slightest idea of what has happened to my Unifi registration. Did I make any call to TMnet to ask about this? Hell yeah, I did. I called them twice but they said its the vendor that I supposed to be contacting. Try to called the vendor numerous time but end up in the mail-box. I dunno what have they done with the form that I filled. Maybe they used it as nasi-lemak wrapper. Who knows??

I'm still interested in using Unifi. Now all I need is to get a trusted vendor to help me to register or maybe de-register if I need to. Am so sick and tired of waiting for TMnet to response or continue to say that this is the vendor's fault. Yeah I get it, I registered through the vendor but you (TMnet) as the owner of the system should monitor your vendor coz their lack of efficiency is giving you the bad name, not that you don't already have one. I guess this is what consumer in Malaysia have to face on a daily basis. A crappy service from the either from the government or private organisation. And as a customer, we have to put a stop at this. But I just wonder how?

If i pay u money, I expect for a good service

Have you experience a very bad customer service?? I do and often times it pissed me off. It pissed me off when I've paid them and all i get is crap (in term of services). Selalunya situasi ni akan terjadi kat restoran-restoran. Be it a classy restoran or just a street hawker. Lagi memanaskan hati bila kita kena bayar charge for their crappy services. Tapi jangan katakan restoran jer yang ada service macam ni, kekadang tempat macam klinik, bank dan tidak dilupakan juga kaunter-kaunter perkhidmatan kerajaan. Hahaha mesti orang kata, standardla kaunter kerajaan macam tu, dorang kan free. Free your butt...abis yang tiap-tiap tahun dok bayar cukai tu tak dikira bayar ker??

Pengalaman paling menyakitkan hati berlaku kat sebuah kedai jeans yang agak glamer gak. Baru masuk kedai tu terus jer salesgirl tuh cakap "Erm sorry miss, rasanya kitaorang takder saiz miss". WTF, i didn't ask for anything and why did she has to say such thing. And fyi, this is not the first time i went to this shop (different outlet) and buy things from it, so why do you have to say that you dont have my size?? Well i don't have the model size but I'm not size 22!! Jangan kerana tengok yang masuk tuh orang melayu pakai pun selekeh jer and berat lebih dari berat budak umur 11 tahun, you have to say such a hurtful things. Cuba yang masuk tu foreigner, size dah ala-ala Oprah or Gabourey Sidibe, would you tell her the same thing you tell me?? Would you.??

I notice mostly bad customer services that I've received usually from my own race. Yes, bangsa melayu yang suka melayan orang sebangsa macam hina sangat. Biasanya, dorang ni fikir orang melayu yang masuk kedai dorang, especially high-end store, tak mampu nak beli barang kat kedai tuh..News for you, sekarang orang melayu pun dah ramai yang kaya and can afford to shop at high-end places. Okay, I'm not trying to be cocky or saying that I'm rich. I just want you to respect you customer, who, if you have short memory span, is the one paying your salary. Ingat kalau takder customer, korang bley dapat gaji ker? Dream on.

I don't expect when I go into any shop that I'll be treated with a VIP treatment nor do I expect to be treated like a big piece of trash. All I need is for you, as a service provider, be it sales assistant, waiter or even telephone operator to respect me in a way a customer should be respected. After all if I pay you good money, I'll expect you to give me good services. If you can't do that, I would like to offer you a simple solution i.e. Just close the goddamn shop!! Treat people the way you would like to be treated. That's all I'm saying. And trust me on this, when a customer is happy, they always come back and bring business to you. But if you treat them like a crap, I'll promise you, words are dangerous than a poison. What do you think?