Unifi...where art thou?

I received a called from TMnet on 23 October 2010 to convert my Streamyx account to Unifi. Ok, just to refresh everyone's mind, 23 October falls on Saturday and they called me at 6.30 p.m. Hahaha I was shocked when they told me they are from TMnet, coz I didn't even know that they do marketing on Saturday. Maybe sudah efficient sekarang...hehehe.. At that time I was packing my bag coz I have 1 week conference to attend. To cut the story short, they make an appointment to come at about 8p.m for me to fill up a form and for them to explain to me. Everything is settled within half an hour.

Fast forward to 1 month and 5 days letter, I am still using my Streamyx account and I didn't get the slightest idea of what has happened to my Unifi registration. Did I make any call to TMnet to ask about this? Hell yeah, I did. I called them twice but they said its the vendor that I supposed to be contacting. Try to called the vendor numerous time but end up in the mail-box. I dunno what have they done with the form that I filled. Maybe they used it as nasi-lemak wrapper. Who knows??

I'm still interested in using Unifi. Now all I need is to get a trusted vendor to help me to register or maybe de-register if I need to. Am so sick and tired of waiting for TMnet to response or continue to say that this is the vendor's fault. Yeah I get it, I registered through the vendor but you (TMnet) as the owner of the system should monitor your vendor coz their lack of efficiency is giving you the bad name, not that you don't already have one. I guess this is what consumer in Malaysia have to face on a daily basis. A crappy service from the either from the government or private organisation. And as a customer, we have to put a stop at this. But I just wonder how?