Have you experience a very bad customer service?? I do and often times it pissed me off. It pissed me off when I've paid them and all i get is crap (in term of services). Selalunya situasi ni akan terjadi kat restoran-restoran. Be it a classy restoran or just a street hawker. Lagi memanaskan hati bila kita kena bayar charge for their crappy services. Tapi jangan katakan restoran jer yang ada service macam ni, kekadang tempat macam klinik, bank dan tidak dilupakan juga kaunter-kaunter perkhidmatan kerajaan. Hahaha mesti orang kata, standardla kaunter kerajaan macam tu, dorang kan free. Free your butt...abis yang tiap-tiap tahun dok bayar cukai tu tak dikira bayar ker??
Pengalaman paling menyakitkan hati berlaku kat sebuah kedai jeans yang agak glamer gak. Baru masuk kedai tu terus jer salesgirl tuh cakap "Erm sorry miss, rasanya kitaorang takder saiz miss". WTF, i didn't ask for anything and why did she has to say such thing. And fyi, this is not the first time i went to this shop (different outlet) and buy things from it, so why do you have to say that you dont have my size?? Well i don't have the model size but I'm not size 22!! Jangan kerana tengok yang masuk tuh orang melayu pakai pun selekeh jer and berat lebih dari berat budak umur 11 tahun, you have to say such a hurtful things. Cuba yang masuk tu foreigner, size dah ala-ala Oprah or Gabourey Sidibe, would you tell her the same thing you tell me?? Would you.??
I notice mostly bad customer services that I've received usually from my own race. Yes, bangsa melayu yang suka melayan orang sebangsa macam hina sangat. Biasanya, dorang ni fikir orang melayu yang masuk kedai dorang, especially high-end store, tak mampu nak beli barang kat kedai tuh..News for you, sekarang orang melayu pun dah ramai yang kaya and can afford to shop at high-end places. Okay, I'm not trying to be cocky or saying that I'm rich. I just want you to respect you customer, who, if you have short memory span, is the one paying your salary. Ingat kalau takder customer, korang bley dapat gaji ker? Dream on.
I don't expect when I go into any shop that I'll be treated with a VIP treatment nor do I expect to be treated like a big piece of trash. All I need is for you, as a service provider, be it sales assistant, waiter or even telephone operator to respect me in a way a customer should be respected. After all if I pay you good money, I'll expect you to give me good services. If you can't do that, I would like to offer you a simple solution i.e. Just close the goddamn shop!! Treat people the way you would like to be treated. That's all I'm saying. And trust me on this, when a customer is happy, they always come back and bring business to you. But if you treat them like a crap, I'll promise you, words are dangerous than a poison. What do you think?
Saturday, February 20, 2010
If i pay u money, I expect for a good service
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