Facts about KTM Komuter

I never thought that one insignificant even would lead to a major chaos. I guessed that all Malaysian had already knew about what happened to our Komuter service for the past three days (yang tak tau tu, u better crawl inside a cave and die). The Komuter service was disrupt due to a cargo train derailed near Bank Negara. So, the miserable story of my life begins...

As usual, I am a loyal user of public transportation . I've used all kind of public transport and I even have to take 2 different mode of public transportation just to get to work everyday. I also have seen the good, the bad and the fugly things about public transportation. So when the government announced the NKRA to improve the urban public transportation, I was quite skeptical..No, wait a minute, I laughed at the idea so bad that my tummy hurt.

I would not say much about the train derailment. Nak buat macam mana dah nak terbalik. I don't have any superpower to stop such things from happening. But what irks me was the inefficiency of the KTM Berhad to handle this matter. Let me explain in-depth the example of their inefficiency.

1. Lack of Communication
I reached KL Sentral Monday morning to board the train to my office and I discovered that all Touch n Go are not working. I noticed KTM's staff standing 5 meter away from me with a lady in front of him. I try to get his attention but to no avail thus I decided to increase the volume of my voice. Success!! He finally noticed me (mana nak dengar kalau sibuk mengayat). I tell him about my problem and he rudely said to me "Try lagi skali". WTH?? How many times do I have repeating the same process?? After a few try, I managed to go down to the platform only to discover there are sea of people there. But hey, its a usual scenario for KTM Komuter and I don't give a damn. Until I heard someone saying, train rosak and tak boleh jalan. After a few minutes, come the security officer telling us that we should get an alternative transport. Huh?? Apasal tak bagitau awal2.. And mind you, the derailment happened at 12 midnight, therefore all KTM's staff should know about this. Habis yang mamat KTM yang sibuk nak mengorat tu tak bagi tau awal-awal, apasal?? Makan gaji buta ker??

2. Inconsiderate
The next day I try to use the Komuter again, this time KTM has already open 1 route for all for destination. So, delay in all train schedule is expected. I clearly understand that situation, but what I did not understand is when I have to be in a crowded train, and the train is at a complete stop with air-conditioner being switch-off..Bengong ker apa?? I don't care about me, what about makcik-makcik and pregnant ladies in the train?? It must have been a painful experience for them. And again, the passengers were left in the dark without knowing what happened. Ikut hati rasa macam nak terjun dari train tu.

3. Ladies' Coach is not for ladies, KTM Berhad just stick the pictures so that the train would look pretty
Ini yang paling bodoh. I always thought that the ladies' coach are for ladies and men are not allowed to board that section. Or am I wrong?? I noticed that there are many guys inside the ladies's coach and they don't feel embarrassed about that. I'm talking about manly man here, not the type who suffered from major spine problem a.k.a Pondan. I decided to politely tell a guy to board the normal coach. His answer "Weyh apasal sibuk?? Ko tak nampak ker ramai je lelaki dalam coach ni?" Huh?? WTH?? And this incident happened right in front of an auxiliary police who I assumed that part of her duty is to ensure no guy is allowed to enter the ladies' coach. I was looking at that police, and she just smile and went away like nothing ever happened. I was so pissed off and so did Cik Nun. At the time I feel like kicking her 3 inch make-up covered face with my 2 and a half inch heels. Biar padan muka. Keje kat situ setakat tayang muka jer ker?? Haish.

4. The staff are not there to help you, instead they are there to laugh at you when you are being crushed by other passenger
No doubt that due to this derailment, all train would be packed like sardines in a can. In fact I think sardines Cap Ayam would have more space in the can compare to what I have in the train every day. People would try their best to push you every time they have the chance and the worst is at KL Sentral station. You cannot even find your way out from the train since people are pushing from all directions. But you can also notice there was a tiny voice sometimes with chuckle saying "Beri laluan, beri laluan". However, the physical person is no where to be found. Finally, when you have successfully get yourself out from the misery, you can see a bunch of KTM staff or sometimes the auxiliary police were having a chat among them. They were exchanging gossips instead of monitoring the situation. Once I was so pissed of, I just scream at the top of my lung "Staff KTM makan gaji buta". They were all looking at me with evil eyes. Do I care? Nope because part of my tax money are being used to pay their salary. So, shut up and do your work.

So there goes, a few example of KTM Komuter's inefficiency. Some people might say, why just scream at your blog and did not do anything about it. Well my friend, I have complained to the press, to KTM and even to the Ministry about the inefficiency. I guess they just use my letters and email to alas tempat makan dorang je kot. So, now you guys can understand why I didn't believe in this NKRA stuff. I think this is just a popularity contest. Sapa yang boleh settle their KPIs first. Tanya Minister of Transportation, pernah ker dia rasa duduk dalam Komuter sesak takder air-cond for more than 30 minutes, pernah ker kaki dia tersepit in between the platform or pernah ker dia kena sexually harassed in the Komuter?? Kalau setakat setahun sekali naik Komuter pakai bodyguard, please go and crawl inside a cave and die. You didn't even know what the Rakyat feel, so stop making stupid promises.